Select another country or region to see products specific to your location.
TRY IT FREE FOR 15 DAYS
WITHOUT PROVIDING CREDIT CARD INFORMATION
US
Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Here are the answers to all your questions about Aidango.

Member & Donor Management

  • How do I categorize members and donors in Aidango?

    Aidango association software allows you to separate members as "candidate" or "active", and to register them as a company or person. You can also categorize members in detail according to their characteristics with special parameters.

  • What analysis can I do about donors?

    You can track donors according to their donation frequency, amount and quantity; manage them in different categories and create advanced reports.

  • What is Aidango's parameter feature?

    Thanks to the parameter feature, you can personalize your members and donors according to your needs via the ERP software and provide more efficient tracking.

Dues & Cash Flow

  • Can membership dues be made for different periods?

    Yes. With our Aidango dues system, you can make definitions according to the dues periods of each member.

  • Due to the different positions of our members, separate dues amounts need to be defined. Can you provide this?

    Yes, you can define separate dues amounts for each member based on different categories, such as Board of Directors, Founding Member, and Member.

  • Does your system automatically collect our members' dues via recurring POS?

    Yes, with the code defined in our system, you can automatically receive regular dues payments from your members according to the specified dates. For payments to be processed, your members' credit cards must be active and valid.

Project & Event Management

  • How can I improve event management with Aidango?

    Aidango association software allows you to comprehensively organize your events with attendee lists, file links, and invitation management features. This gives you full control over your events.

  • What tools does Aidango offer for project management?

    Aidango allows you to track your projects more efficiently by providing features such as adding notes, forum messages, activities and support tickets to projects.

  • How does Aidango support project planning?

    Aidango's project planning tools help you strengthen your organizational structure by organizing your tasks in a more organized manner.

Donation Management

  • Is it difficult to use Aidango Association management program?

    We offer continuous support during and after the implementation of our Association Management program. With this support, we make it easier for you to use the program and handle all your transactions with peace of mind. Even users who have never used a program before can easily navigate and use our system.

  • Can I categorize donations?

    Yes. You can easily categorize your donations and see the donors.

  • Can I receive donations through the website?

    Yes, you can receive donations online safely and quickly using our virtual POS applications, which can be integrated into your website with the Aidango Association Management infrastructure.

Financial Aid

  • Can old and new records be distinguished in donor and needy records?

    Yes, you can list your donor and beneficiary records as candidate, active, old and deeded records.

  • Do all incoming scholarship donations have to be distributed at that time?

    No. You can transfer annual donations made in one lump sum in installments when their due date arrives. Scholarship management offers special convenience for its users.

  • Some scholarships are given monthly, some scholarships are given annually. How will I distinguish?

    You can define scholarships based on seasonal and term definitions, and according to the intervals set by your association. You can create and track monthly, annual, or even quarterly scholarship periods as needed.

Aid in Kind

  • Can the Eid al-Adha and yearly periods be followed separately in Eid al-Adha organizations?

    Yes, you can track Eid al-Adha and your annual organizations separately using our period definitions.

  • Sacrifice types such as vow, akika, wajib, etc. Can the distinctions be distinguished?

    Yes, when receiving a sacrifice donation, you can specify the type of donation according to your organization and enable or disable it based on your organization periods.

  • Can the videos and images of the organizations be sent to the donors through the system?

    Yes, you can send videos and images of your organizations to your shareholders via SMS and email.

Sustainable Aid

  • Is it possible to manage share donations such as water wells, dairy goats and housing with Sustainable Aids?

    Yes, you can manage all your share donations separately based on the types of aid.

     

  • What do aid type and stage mean?

    A stage is a way of managing aid types in parts to organize them at different times.

     

  • Can videos or images be sent via SMS separately for each type of assistance?

    Yes, you can send a video or image link via SMS separately for each type of aid.

Campaign and Crowdfunding

  • How can I track crowdfunding donations?

    You can track your projects separately by donations, donors, and donation amounts listed for crowdfunding. This way, you can easily see how much each donor contributed to specific projects.

  • Can fixed and flexible donations be tracked in the projects opened?

    Yes, donors can contribute any amount they choose, or they can select from fixed amounts you’ve set for your project. This flexibility allows you to open your projects to a wider range of donors and contributors.

  • Can our donors track the amounts collected within the scope of the project?

    Yes, the progress and donation amounts can be displayed live on your website after each donation. This allows donors to instantly track the progress of your project and see how much they have contributed. This transparency can increase donors' trust in your project and encourage further donations.

Online Donation & Payment

  • How to secure online donations with Aidango?

    Aidango enables donors to donate securely with 3D Secure integration. Additionally, the donation process becomes more secure and transparent with SMS notifications.

  • What payment integrations does Aidango support for online donations?

    Aidango offers fast and reliable payment options with virtual POS and bank integrations. This way, you can easily manage your donations from a single system.

  • Is it possible to collect recurring donations with Aidango?

    Yes, you can receive recurring donations with Aidango charity software so you can continue to raise funds regularly.

Content Production and Management

  • How can I manage my website content with Aidango?

    Aidango allows you to edit content from a single panel. You can add SEO-friendly metadata for content and optimize page access using localizable URLs.

  • Is it possible to publish content in different languages?

    Yes, with Aidango you can easily publish your content in multiple languages and text directions and reach a wide audience.

  • Can I backup my content with Aidango?

    Yes, it is possible to backup all contents and files using the transfer wizard.

Special Mobile Application

  • What features does Aidango offer in association management with its special mobile application?

    Aidango facilitates association management by quickly delivering donations, news and events to large audiences with its IOS and Android compatible application. It offers integrated features such as virtual POS and full page banner.

  • On which platforms can the Aidango mobile application be used?

    Aidango mobile application works compatible with IOS and Android based devices and provides easy access from tablets and phones.

  • How to collect donations with Aidango mobile app?

    With the special donation module, users can donate quickly and securely via the mobile application.

Donation & Dues Portal

  • How can I manage donations and dues more efficiently with Aidango?

    Aidango's donation and dues portals allow your donors and members to easily track their dues and donation transactions, so you can manage financial processes securely from a single panel.

  • How do members check their dues payments on Aidango?

    With Aidango association software, each member can access their own private account to track their dues payments, review their past records, and track any delays.

  • Does Aidango offer recurring donation options?

    Yes, Aidango gives donors flexibility by allowing them to organize and track their recurring donations, which increases donor loyalty.

Association Website and SEO

  • How to Set Up an Association Website?

    Aidango allows you to set up your site completely automatically. You can have your site with just a few simple steps.

  • Is the Association's Website Paid?

    You can benefit from the ready-made association site advantage completely free of charge for 15 days.

  • How to Do SEO for Association Websites?

    Aidango system allows you to carry out all your SEO work practically from a single screen.

Accounting Management

  • How can I manage income and expense tracking with Aidango?

    Aidango allows you to easily track your income and expenses by date by categorizing them. It also provides more detailed financial tracking by defining cost centers.

  • How to plan your budget in Aidango?

    Aidango allows you to plan your budget by comparing targeted and actual income-expense items. This feature helps you detect budget deviations.

  • How does Aidango's accounts receivable tracking work?

    Aidango allows you to track your payables and receivables according to payment types and maturities, so you can easily manage your financial processes.

Customer Relations (CRM)

  • How do I manage donor relationships with Aidango?

    Aidango association software allows you to track all interactions and data of your donors at a central point with donor cards and detailed information. You can also make your CRM processes more efficient by creating call records and lists.

  • How does Aidango CRM software organize donor information?

    Aidango simplifies data management by displaying all personal and donation information of your donors on a single screen. It also optimizes your processes by recording your communication history.

  • How do I design CRM workflows in Aidango?

    Aidango allows you to customize CRM workflows so you can standardize and streamline your communication processes with donors and members.

Human Resources

  • How to manage permissions with Aidango?

    Aidango association software allows your employees to initiate leave requests via web or mobile. You can define leave types by determining leave durations.

  • How to check staff attendance?

    Aidango allows you to easily track your staff's attendance by manually or automatically recording their entry and exit information.

  • How do I evaluate staff performance?

    Aidango offers you the opportunity to evaluate the performance of your staff, make career planning and carry out regular performance evaluations.

Integrations

  • How does bank POS integration work with Aidango?

    You can integrate with bank accounts, bank POS systems, cloud services, email services, SMS services, and call center services.

  • How to use payment institution integrations?

    With the integration of payment institutions, transactions made through Aidango can be processed regularly and securely, like bank POSs.

  • How to make donations using call center integration?

    Aidango integrates with call center service providers, records incoming calls, and allows you to easily process donations.

Productivity Tools

  • How to improve association and foundation management with aidango?

    Aidango offers tools that improve association and foundation management, optimizing processes such as event calendars, leave requests, and personnel transactions. In this way, it increases work efficiency and facilitates resource management and project planning.

  • What are Aidango's project management features?

    Aidango association software offers powerful features such as tasks, activities, budget and resource management in project management. With Kanban and mindmap, you can plan your projects more effectively and optimize teamwork.

  • How can I manage donation processes with Aidango?

    Aidango offers a variety of tools that make donation management easier. Donor cards, donation record creation, bank POS integration and SMS/mail services allow donations to be received and recorded quickly and efficiently. All of these transactions are offered together, allowing donation processes to be monitored and managed.

General Features

  • What are the advantages of Aidango's cloud-based infrastructure?

    Aidango's cloud-based infrastructure offers advantages such as low-cost solution, flexible resource management, automatic backup and reduced hardware maintenance costs. Your data is always safe and operational efficiency is increased.

  • How to improve team collaboration with Aidango?

    Aidango increases team collaboration with customizable widgets, push notifications, and task management tools. It simplifies communication with intranet applications, mobile compatibility, and multilingual support.

  • Does Aidango provide data security?

    Yes, Aidango keeps your data safe and provides uninterrupted access by offering security protocols, automatic backups, and high availability that comply with global security standards.